Wingstop – Murfreesboro

Wingstop has the best wings in the Nashville or Murfreesboro area. Despite the fact that none of their locations are really convenient for me, I’ve driven out of my way to eat there for years. When the Antioch store opened, I drove 15 minutes each way from Nashville to that location until the service there went downhill. Then I started driving all the way to Murfreesboro from Nashville, which got a little easier when I moved to Smyrna. Their old location on Thompson Lane in Murfreesboro always did a great job. However, since they moved the Murfreesboro store to S Rutherford Drive, I have not had a good experience there.

On Apr 3, 2015, I ordered 15 boneless wings and 6 rolls using the mobile app. My receipt clearly stated BONELESS wings. When I arrived, I was the only customer in the store. They didn’t have my order ready quite yet, saying they just needed to heat my rolls. I waited happily, looking forward to my dinner. I was a mile down the road before I thought to check my to-go order and found that instead of the boneless wings I’d ordered, they’d given me all bone-in wings, which I absolutely didn’t want. I had to turn around in traffic and go back to return the food and get a refund. I didn’t want to wait for a new order for several reasons.

When a friend and I visited this location Feb 13, 2015, we each ordered a 15 piece boneless wings. It took 45 minutes to get our orders that night, while the staff gave a story about how the wings were too small so they were making more. That’s great, but why wasn’t this noticed before they cooked them? Surely they were small when they were raw? And why did it take 45 minutes? It takes maybe 10 minutes to cook boneless wings, so the timing doesn’t really work out here. Regardless, I wasn’t willing to wait 45 minutes in the store on April 3 hoping they might get my order right the second time. I give up. I don’t know what it will take for their employees to start paying better attention to orders and to give better customer service, but I am now at the point where I can’t give Wingstop more chances because they fail me every time – at least at the two locations closest to me, both of which take at least 30 minutes to get to and from my house round-trip. It just isn’t worth it anymore.

I should also mention that the manager of the store waited on me when I picked up my order on April 3. Shouldn’t he have checked the food against the order to make sure it was right before serving it to me? When I use to wait tables, I always did that with every order I handled – especially to-go orders. If the manager of the store can’t be bothered to make sure orders are correct before handing them to customers, then the rest of the staff isn’t likely to do any differently.

The food at Wingstop is fantastic – providing you can get what you ordered or even get your food at all. It’s just not worth the hassle the staff puts their customers through very often.

Company Information:

Wingstop
3006 S Rutherford Blvd
Murfreesboro, TN 37130
(615) 848-2929
http://www.wingstop.com/